Delivery: on time, package without damage and the courier was OK with giving the parcel to hands of my mom, because I was currently out of home Quality: The package was without any damage and professionally packed with all protective pillows inside the box Design: The device has tray for sim1 and sim2 or for simand tf card, it prevents loosing contact of tf or sim card during shaking, the keypad is iluminated, that allows to use it without problems in darkness, battery is better attached, also the cover of battery is better attached, than on older devices, that I used before Service: I was able to consult all the functions and features with the seller, that allowed me to get charging cradle, protective glass for display and one more battery with the device It has no volume control...or I can't find it, but I can controll it in android functions